I regret moving my salary to tymbank

I regret moving my salary to tymbank, i lost my number that I'm using my for tymbank, so I called tymbank to change my number and I spoke to a lady, she told me I'm must go to one of their kiosk and in the meantime she will block the app so that no one can access it, I agreed because I didn't know that I will have to spend more than R50 just to get help from their customer service, I did go to the kiosk in PNP kempton square, when I got there, the lady that was assisting me told me she can't help me because my account is closed and I have to call customer care, I called customer service after waiting for a long time for them to pick up, the call was finally answered by the lady called Portia, unfortunately she didn't assist me because I ran out of airtime while she was busy asking me security questions.i bought another airtime and called again, and the phone was answered by the gu, I forgot his name, I told him why I'm calling and he started from scratch, asking me security questions and he told me he's transfering my call to the relevant department Again I waited until my airtime ran out, now I won't be able to pay some of my bills because my account is blocked. Tymbank knows that they don't have branches were we can do walk ins but they make it difficult for their customers to access them, I'm very disappointed