I REGRET EVER OPENING A TYME BANK ACCOUNT

I am a new client with tyme bank and I must say the agents are very rude I work with clients everyday and I know what customer services is. I called in to find out about a case that has been ongoing for two months now. Ontop of the frustration of not knowing what happened to my money I get this rude lady by the name GADI not even a sorry for the inconvenience nothing she talks to me as if she owns tymebank or maybe she does who knows! She goes on to tell me that the pervious agent made a mistake but doesn't even apologies but makes it seem as if its my fault. BAD BAD SERVICE