I REGRET BANKIN WITH TYMEBANK

On the 13 July 2021 16:33 I received a call from a guy whom introduced himself as Lawrence Mokwebo a ***** department agent at TymeBank. He use a 071 number and the Truecaller identity this number as Tyme Bank ZA. Very convincing Truecaller identity.

This ******** said to me he is making this call to check if I am aware of the transactions that are busy going on in my bank account and he is checking if I authorized the transactions. I was not aware l responded.I also said to the ******* let me check my app, I then put the call in speaker I checked my TymeBank app and SMSs I find that 2 transactions has happened I confirmed to him he said they are 3 on his side, there is a R5000 that was sent to Tommy Mokoena with 073 number but he said I won't see it. That make a total of R8000 taken out of your account". That was true because the balance was R17000 from R25000.I told the ******* I haven't authorized all this transactions. The ******* said they ware suspicious that is why he called me. He said he want to reverse the transactions I must confirm my account number. I didn't want, he then confirmed it to me with my name and surname. I asked the ******* what are other transactions done today? He told me that in the morning I purchased with R945. 50 and 322.00 purchasing, and that was true I did those transactions.The ******* created a beneficiary saying he is reversing the money back to my account. He created the benefiary with both my names "Happy Sipho"While I was talking to the ******* I whatsapp my knees whom is a TymeBank agent at Pick and Pay. I sent him a phone number that appears in the sms to confirm if it is ligit, my knees confirm ***. Then the ******* sent a sms with a OTP number I confirmed it to the *******, immediately my R17000 went out of my account. That gives a total of R25000 **********ly went out of my TymeBank account. I asked him why the money goes out instead of reversing he said it will. After few minutes he hangs up and call again when I answer he said "do you know you are talking to a *******?" "I have ****med you, you have learnt a lesson today.,but if you want you can work with me to ****med others" I hanged up the call pull out of the road I called TymeBank.

When I explained to the agent he said " those guys are syndicates , they work exactly like us" The agent then said I must go open a case with SAPS of which I did and submitted the affidavit. On 14 July and 16 July 2021 I gave the *******’s number a miss call to show people how true caller identifies when I was telling how I was ****med the number was off, but on the 19 July 2021 I gave it a miss call the ******* called me back, he remembered my number very well. He spoke to me with confidence, no shame and very proud of his job. The call took 20min 14 seconds. He said he has been ****med over R100000 and the bank did not do any about that so now he is paying revenge,of which I am not buying that story. The ******* said I must work with him to get back my money, he is doing good money out of *******. The ******* said him and his group are ******** people to earn a leaving and I could hear at his background people are confirming numbers. He told me there is nothing I can do about him ****med me the bank won't reimburse me. I recorded the call and sent to TymeBank bank I doubt they bothered to listen to it.

On the 23rd July 2021 I received a email from TymeBank saying they won't reimburse me because there no ********** activities happent in my account. I am disappointed with TymeBank because I was expecting that they will call me to gather more information on my side and to call me to explain their findings so that I can ask questions and be cleared. I am disappointed that the ******* is using their Truecaller identity look alike and their own agent said the guys are syndicates they work exactly like TymeBank,but TymeBank do not seem to take that very seriously and invistigate more so that they can stop this. I tried to call TymeBank with both numbers *** and +*** but no luck. At this moment I don't know how was the money withdrawn? Who’s capitec number was it sent to? What have they done to get the account holder? Where was the purchase to place?Was it Pick and Pay? If Pick and pay where is the till photage? Who did the voucher purchased went to? Why didn't they call me to get the number of the *******?

It seem to me TymeBank don't care how their clients are being ****med knowing very well that they they won't reimburse the loss.

I have noticed that in their list of transactions evaluated the R500 transaction is not not listed. That make me wonder if they did a proper evaluation that is why the never called me to gather information.

If I am reading the reviews of other TymeBank victims in Hello Peter the pattern is the same of being ****med and TymeBank treatment us the same not reimbursing, TymeBank do not see the reason to up their security system.I wonder if you ask yourself why transactions happens in 5 min space commonly to the victims? I wish if Hello Peter has an option to load voice recordings and pictures to show more evidence I have.