I received a message from Tymbank asking me to replace my bank card as it was about to expire in 90 days

I received a message from Tymbank asking me to replace my bank card as it was about to expire in 90 days . They stated that I'll be charged R70 for card replacement but it will be refunded within 7 days . So more than 12 days passed and still haven't received the refund that's when I started complaining . To cut the story short , today the 1st of October 2025 I got a call from TymeBank where I received a professional help from *** . He simply asked me to complete security questions and askedvme to forward him the screenshots ofcthe communicationi received from TymeBank regarding my card replacement . As I'm typing the matter has been escalated for a refund to be processed within 48hours . I know R70 is a small amount but I thank Hanyani for handling the matter and sesolving It without further delays . I'm now a happy client case = C9770 PI-***