I need my Money back.

I was ****med R1958 while I was asleep. I found out that the hacker placed an order through Takealot and I communicated with Takealot and they informed that they will cancel the purchase they were able to allocate the charge using the last four digits of my card number. However as they can see it’s not on my Takealot account. They said they cannot confirm the details of the person due to security reasons it’s been 6 days now I need my Monday back as I do have an open case with Tymebank however nothing is being said since the 16th of September 2025.