I just want my money and my account be closed, I have had enough as a pensioner

I have previously sent emails to Tymebank but As per my previous emails dated 14 and 15 February, I spoke to the following of your Agents who promised to assist me:1. Tebogo Dithlare: He referred me to SAPFP (South African Police ***** Protection). At SAPDP I spoke and asked Buhle if she can assist me with a PR letter (as per Tebogo's instructions), she advised/told me that they have the right to tell the bank how to treat their customers and that she cannot provide me with a PR letter because she doesn't want to be implicated with the matter and this listing doesn't grant the bank to put my account on hold. It's up to the bank's discretion. She also advised me to rather try and withdraw my cash and close my account with Tymebank.2. I then spoke to Samkelo Ngobeni from Tymebank who told me to send her an email with my affidavit from Diepkloof Police station and she will follow up with the ***** department which I did and she never came back to me that its already been over 100 hours.3. Later in the week after 72 hours, I spoke to Bathabile Sibiya for almost 8 minutes and she put me on hold for exactly 45 minutes and that to me was unprofessional. Ever since this problem started, I have been with Tymebanl on the phone for over 2.5 hours trying to resolve this matter and no one has ever come back to me to say anything or even bother to give me an update. I prefer that Tymebak just grant me access to my money and I will peacefully close my account and move to another reputable back where a customer is always centric.

Note that during all these back and forth, I was not even given a reference number which is totally amazing. I have requested it and I was told that this matter is logged into the system as it is not a serious matter Regards, Collin