I HAVE TO WAIT FOR MY OWN MONEY AFTER TYMEBANK'S MESS-UP!!!!!!

Tymebank had system issues on Saturday (NOT the first time). A transaction declined 3 times. I had to leave without the goods. After half an hour the money was deducted form my account 3 times. After attempting to get through to them since Saturday, I was told this morning it will take 35 working days for the transactions to be reversed!! I also have to provide proof that the transactions declined. The store did not print any decline receipts. I will NEVER recommend this bank, and I am closing my account!!!!