I have a bank account with them; the App is blocked; i phoned them they said on their side they dont recognized anything; but in 48 hours the matter will be solved; but never it was on the 2nd August 2022 when i speak to them

I have a bank account with them; the App is blocked; i phoned them they said on their side they dont recognized anything; but in 48 hours the matter will be solved; but never it was on the 2nd August 2022 when i speak to them. Profile is blocked for no reason.