I had PAY functionality problems on my GoTyme app from 22 September 2026

I had PAY functionality problems on my GoTyme app from 22 September 2026. I logged ref *** and was promised a 24–48hr resolution—yet received no feedback at all. I followed up on 25 September and, with no resolution timeframe in sight, asked to close my account. I then requested urgently needed funds be released. I was told an external transfer would take 3–5 working days and advised to email supporting documents—adding further delay to an already dire situation. On 28 September, distressed and frustrated, I called again and spoke to Amanda. She was patient and empathetic, escalated the matter, and kept her promise to call back. She confirmed the funds would be transferred by 1 October 2026. GoTyme's delays and lack of communication caused me real distress. Amanda, however, treated me not as a caller but as a human being—a pensioner in distress. Excellent service from her. God bless Amanda.