I feel like some institutions still don't have proper popia act infringement policies!

Very disappointed with TymeBank!!! I escalated my issue and their customer centricity is no where to be found! Worst is their call cantre staff are not fully equipped with information!

My point of contention is I feel they infringed the right to keep my information private as a bank in the financial sector. After having opened 2 accounts with them I started getting a telemarketing call from their 3rd party campaign partner. Trying to sell me insurance! My biggest issue is I never consented to any of this! Let alone the fact that I was not in search of that service offered either.

After emailing TymeBank, this was their 2nd response, after the first response being I should contact myway life and request them to remove me from their system if I am not interested in their offer. Oh hold the phone! So I the client who never initiated nor asked for an insurance policy from your 3rd party partner whom you voluntarily gave my information and on top of that they even know I bank with you! But I must call those guys to remove me from their database which you @TymeBank gave my details as part of your marketing campaign?? Really?? So now my number and information will rotate as a lead for more spam calls!!!

When I requested TymeBank via their service email to please contact the service provider and remove my details. Their response was again I should ask Myway life myself to remove me but 👋 I didn't give Myway life my details you @TymeBank did!!

Anywho to cut tbe long story short I have decided to close both the newly opened accounts for their failure to cooperate in undoing their wrong albeit that their marketing team thought it good to give a Complimentary service! The right to give out my information to telemarketers is reserved!!!