I called GoTymebank to try and resolve an app query the consultant I spoke to delinked my app from my phone and then went on to say that I can’t reinstall it and that I would have to go and get a new ID to access my app

I called GoTymebank to try and resolve an app query the consultant I spoke to delinked my app from my phone and then went on to say that I can’t reinstall it and that I would have to go and get a new ID to access my app. I explained that I needed to make EFT payments and he said there isn’t anything he can do I must go and withdraw cash. I was on the verge of closing my account. I asked what other options I have and he said apologies for the inconvenience. I hung up and called back. The phone was picked up by Tumelo Rakosa, WOW!!! Such AMAZING service. He was kind, patient and stayed with me on the phone until I was able to access my app, he kept apologising for my previous experience. He said getting a new ID was the last resort he put me at ease. He is an amazing consultant Tumelo Rakosa please keep up the good work and never get tired of being so patient with all your clients. Thank you so so much!