I am so disappointed

Complaint Summary – Poor Service from TymeBank

Dear HelloPeter,

I am extremely dissatisfied with the poor service I received from TymeBank while trying to obtain my bank statement. Despite following all the required steps, I encountered misinformation, delays, and unhelpful customer support.

On 12 February 2025, after visiting a kiosk, I was advised to request my statement via phone. A consultant assured me I would receive it within three hours, but later that day, I received an SMS stating it would only be available by 13 February.

On 13 February at 6:45 AM, I sent an email requesting an update but received no response. When I called, I had to go through verification multiple times, was placed on long holds, and my call was even disconnected. Later, a consultant named Nompumelelo admitted that I was misinformed—bank statements actually take 24 hours, not three. When I requested to escalate the issue, I was told supervisors were unavailable, and no alternative was provided.

Now, more than 24 hours later, I still have not received my statement. I called again early this morning, and the consultant assured me that my issue had been escalated. Shortly after, I received an SMS stating that my statement had been sent to my email. However, it has been over two hours, and I have yet to receive anything.

The lack of accountability, misleading information, and delays are unacceptable. I expect an immediate resolution and a formal explanation for this poor service.