How long should i wait?

For over a year been sending emails and calling when i have airtime guess what i have never got through a consultant my emails never rep**** but the automated response says they will get back to me in 24 hours i ended up giving up this month i was finally able to complete my re fica and on the 20th of October i tried again to call and also sent an email luckly enough after 7 days which is today (27 October) they rep**** with

Good day

Thank you for completing the Re-FICA process. This enables us to continue providing a great service and ensures FICA compliance. Your account should be activated

TymeBank Customer Service Team

But still my account is not active and still showing debit hold. What more am i supposed to do?