Horrific service from the customer service and ***** dept. At tyme bank

Horrific service from Tymebank I Recieved psyment from a client , into my fiancés acc it didn’t reflect I then checked and due to human error myself and Tymebank check and I paid it in to the wrong FNB acc . Tymebank contacted FNB , and while we were on a conference call between tyme bank and FNB the assured me that the funds would be reversed and paid into my fiancés acc , i Recieved a sms aswell ad my fiancé that money has gone in to her acc but STILL NOTHING. Non balance ….. this is for rent and to get hold or to get some form of answer of these guys is like getting hold of the president himself . Wat was the sms for was UT for the reversal. , was it fir the payment / WHAT ??? Where is that money ??? Im looking like the idiot . More so you block my acc two months agio for a client wanting to reverse a payment on my acc with out my consent. But when I want to close my acc I bell get told I can’t put the outstanding balance of R10 in at a tyme bank kiosk I have to ask some one to eft me ten rand and I have to draw it and give it back to them . What bank are you running . I have two dispute cases oor in your ***** and customer service dept. I’m extremely un happy I’ll be calling again today then I’m opening a civil case at the banking ombudsman