HORRIBLE SERVICE, UNRELIABLE BANK!!!

I transferred money to my wife from my Tymebank App to FNB on the 01st of August, according to the app it was supposed to reflect on her account within 24-48 business hours. The money is still not reflecting even today and it has been over 6 business days. I called the call center after 48hrs, I was informed that they can see the transfer that was made and it was cleared on their side, they promised to log case with FNB. On the 3rd of Aug, I went to FNB, they said the money is still with TYMEBANK. I made another enquiry on the same day with TYMEBANK, they could not give me a straight answer, when I asked if I can reverse the money back to my account, they said if I reverse it back to my account, there is a possibility that I might not even get that money back, I am being sent from pillar to post, no one is giving me a straight answer. This is R3500, I need my money. Today I called, the consultant I spoke to said he is escalating my query and I must call back after lunch to follow up, I called again just now, I am now being told that my profile is locked because I failed security questions. Someone needs to tell me what's going on, I need to use that money