Horrible Service for New Bank

Its been over a week trying to get hold of Tymebank regarding my Card which has money in it but i can't access it. I just came back now from Pick n Pay Sandridge and they also couldn't assist me. I have also called their call center (***) and spoken to Lindiwe who advised there is nothing wrong on her end. I have not received any feedback from them. Ticket logged. ( Case ID: I-205964)***