Horrible Service - Account Closure

I am disgusted by the service received from TymeBank.

On 5 June 2020 I phoned the call centre to request an account closure. The consultant started the process and sent me an email to confirm this. The email also stated they need documents from me. Which I submitted as well.

However, nothing happened after that. No call or email, no feedback whatsoever. I sent an email requesting information regarding the status of my account closure, but no response was received.

I recently received a statement for June with NO evidence that the account has been closed.

I sent an email once again and still await a response. Phoning their customer services number is a hassle as it is nearly impossible to be put through to an actual human being to handle this request.

I truly hope this issue can be resolved as quickly as possible as I have been waiting for a month now for something simple to be done.

PLEASE contact me regarding this.