Horrible service

I have an account with Tyme bank which I have been using for savings, however I am not able to get access to my funds because I am not able to upgrade my account. I have been trying to do so for the passed month now and it’s forever giving me an error. When I call the call centre they tell me to go to the kiosk, at the kiosk I’m told to call the call centre. I’m forever being sent from pillar to post like I owe this damn bank. I need assistance immediately. You guys are so unprofessional and not assistive at all. What’s the point of existing if this is how you treat your customers?