Horrible service

On the 26 of October i sent R2500 by EFT sending it to Standard bank so on Friday on 7 November i got a respond that the person did not get the my money so i called Tyme bank to ask for reversal they did of the money that i sent on Sunday 26 of October the consulted did a reversal of the money i sent on the 25 of October she told they is a fee i have to pay which they debited then when i told her she made a mistake she then do the one i called to enquire about which happened on the the26 of October she then debited R170 which they could not get because i did not have it on my account .On Sartaday i went to standard Bank to verify the account number they said they do not have the account number like this only show its at old mutual which confuse me .Peter please help me to get this money i have to pay rent i am a single parent the Landlord need the money please do it for the child please