Horrible Experience with Tymebank

My account was frozen by Tyme Bank almost a year ago. During all this time I have been trying to get them to unlock my account but I hit a stumbling block. The experience became so painful that I would need some time to recover and then try again. Either I am told to go to the KIOSK or call the helpline. At some point, I remember calling the helpline while at the KIOSK. I am always passed around different departments until consultants don't know what to do with me and cut the line.