Horrible customer services run by *******.I WANT MY MONEY!!!!!

After I reported my ***** case ,case no gfd25997.Was told my ***** transcations were done via internet banking thats after I informed them that I hadnt registered for it.Been calling and pestering for feedback and today after waiting for 1hour 30 mins Thozama Mlisana advised I made the transfers with my cellphone banking.Havent used it in months by the way I had the the phone with me no sms sent for OTP or notification of money going off my account.Realised my account cleaned after I tried paying for my meal at mugg and bean the Glen. Ok I ask for a detailed report so I can see the IP used or phone details used,where it the money was withdrawn etc which I was refused they sent me a letter just telling me they won't refund my account.Spoke to Team leader Surprise Ntene who was as rude as the girl Thozama who intially helped then hung up on me telling me she has other calls to attend mine was as important I guess my hard earbed cash isnt of value to them.He told me to get incontact with Obudsman with a chuckle and put me on hold till he hung up.Manager Ruben Moonsay apparently leaves early.I want my hard earned money .You guys are a bunch of unprofessional ******* that lack customer service.Tyme bank must close they are running a mickey mouse operation hiring clowns.I want my report anď money !!!!