Horrible Customer Service Responses & Attitude

Send a request to TymeBank on *** requesting when the new black cards will be available or how do i go about obtaining the new card as i lost my current card and don't want to replace the card if a new one is out or being rolled out Seems their customer service isn't very customer centric and more robotic in their responses, 1. I got a response back telling me how to do a card replacement which wasn't my initial query. 2. I then got the following response back after requesting them to read my email and respond to my initial query :

Good day Thank you for Contacting TymeBank. We do not have information on Kiosks on our side as this information is kept in store by the managers. Please go to a store to find out when they will load up the new cards.

So in short, TymeBank customer representatives are unable to take an initiative and pawn of the responsibilities to their customers

Not a very good showing for a new digital bank.... opened this account in 2019 thinking of closing it now after the service Im recieving