Horrible customer experience

Frustrating Experience with Customer Service I recently had a very disappointing experience with TymeBank. My account was unexpectedly placed on debit hold, and when I called their customer service for clarification, I was referred to their ***** department. Unfortunately, the experience with the ***** department was nothing short of frustrating. The lady who answered my call was extremely rude and unprofessional. She informed me that the hold was due to an amount of R123.50 I had received, which Standard Bank reported as ******. When I asked her to clarify this, as it made no sense to me, she became even more hostile. I explained to her that I own a cosmetics business and receive payments from various customers. Instead of understanding my situation, she condescendingly told me that as a business owner, I should know the source of every single payment I receive—even if I have thousands of customers. To make matters worse, she demanded that I go to the police station to make an affidavit proving I run a business. When I asked her to transfer me to someone else who might better assist me, she rudely hung up on me. Despite going to the police station, making the affidavit, and emailing it to TymeBank, I still haven’t received any response. Meanwhile, my funds remain frozen, and I cannot access my money. This experience has left me frustrated and disappointed. As a customer, I expected professionalism, clear communication, and timely resolution, none of which were delivered. I hope TymeBank can improve their customer service and processes so that no one else has to go through this.