Horrible client service and unprofessional behaviour

I opened a tyme bank account for the sole purpose of earning double smart shopper points at Pnp stores but my card isn't even linked to my existing smart shopper card. Everytime I follow it up with Pnp they send me to Tyme bank and Tyme bank says no they don't have access to the smartshopper system but the system should have had an option in the account opening process to link the tyme bank card to a smart shopper card. I have logged complaints with Tyme bank and pnp respectable and none of the parties got back to me with feedback.

Wgen I followed up with Tyme bank they just brush it off by making excuses by saying no pnp must help me and it should have been linked when opening the account or they tell me that will phone me regarding the matter but then they don't even keep their promise.