HORRIBE/TERRIBLE SERVICE

On the 06 april 2023 at 21:40 I was transferring money into someone s absa account The transaction at 21:40 failed to go throu ,at 21:41 I tried again and It was successful The failed transaction took the money,until this day the money was not reversed I confirmed with the person I was sending money to and he received only 1 transaction nd the failed transaction was not refunded to my account to this day The next day I called tyme bank customer service…wow what terrible service I received,the lady I spoke to she doesn’t know anything about customer service She insisted that the 2 transactions were both successful and shouting at me saying why did I make the second transaction when I can see that there’s technical clich I called again today and received the different information and ref number.i just want that money to be reversed back in my account ASAP