Holding of funds without cause

I have no faith in this being resolved in a reasonable time period, Tymebank is effecting the livelihood of my family, and watch it will be charged for payments reversed , it is really disappointing when people are just trying to live get this treatment from a corprate institution who have no regard for the effect it has on people..

Highly doubt it, and highly doubt that my matter will be resolved in a reasonable time.

At 4:50 pm on 25/09/25 this matter was adressed.
I have spoken to 3 different consultants, and still no resolution, all requested documentation sent, in get 3 different 2 very different responses or stories. I esculated to the manger, but to my surprise he is busy in a meeting. Still waiting on the call from a manger.

Still no word from Tymebank 15 hours later and still no resolution, but claim to be 24/7 when it comes to ***** cases. Still no response from a manager, absolutely no regard for people

Still no word from Tymebank. No call from a manger. No regard for customers.

And still no response from Tymebank. Manager still obviously in a meeting since 8am.
No communication

I am writing to express my extreme frustration and distress regarding the debit hold placed on my account without any communication or explanation from your bank. This action has caused me significant financial hardship and emotional distress.

Details of the Issue
- No reason has been provided for the debit hold.
- I have received no correspondence from the bank regarding this action.
- The lack of transparency and communication has left me feeling treated like a ******** rather than a valued customer.

Impact
The debit hold has resulted in:
1. *Financial Distress*: Inability to access my funds for essential expenses.
2. *Emotional Distress*: Feeling disrespected and mistreated.
3. *Infringement on Human Rights*: Restrictions on accessing my own money infringe upon my rights to dignity and financial autonomy.

Concerns
I am deeply concerned that such actions may disproportionately affect vulnerable individuals in South Africa, who may already be struggling financially.

Request
1. Provide an immediate explanation for the debit hold.
2. Lift the hold and restore full access to my account.
3. Review internal processes to prevent such incidents in the future.

Next Steps
If this matter is not resolved promptly, I will seek further action to protect my rights and share my experience with relevant authorities and consumer protection agencies.

Still NO resolution, you get passed around from person to person in the call center.
They do not have a clue what they are doing.
Don't use this bank,
They prey on the vulnerable south africans hold funds and do not get back you.