JB
Jeannette B
1 reviews | Active since Jul 2010
17 Aug 2021, 13:24
HOLDING MY FUNDS HOSTAGE
Not receiving OTP. Called them, they insist the problem is on MTN's side even though I am getting SMSes from other banks and online shopping sites. Called MTN, they advised NO - PROBLEM is not on their side. Called Tymebank - am told NO DEFINITELY on MTN's side. Called MTN - and so it went. Called Tymebank, I want to close my account as I am unable to access my funds, they send an SMS "declining" the account closure!!! So I get SMS refusing to close my account, but not OTPs... How about that. Basically they are holding my funds hostage as I am unable to access my funds, and they refuse to close my account and transfer my funds to another account of my choice.
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Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
18 Aug 2021, 09:14 Good day Jeannette
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you . The TymeBank Team
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you . The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply18 Aug 2021, 09:14
Official
Good day Jeannette
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you . The TymeBank Team
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you . The TymeBank Team
JB
Jeannette B's updateReviewer Update
18 Aug 2021, 16:47So more than 24 hours later, and despite promises to resolve, I haven't had any feedback or any word from Tymebank regarding access to my funds.
Should I not have access to my funds by tomorrow this time, I will be taking this matter to the Ombudsman.
THIS IS PREJUDICING MY FAMILY AND PREVENTING ME FROM PAYING BILLS. IF MY ELECTRICITY GETS CUT I WILL NOT BE ABLE TO ACCESS LIFE SAVING DEVICES...
Should I not have access to my funds by tomorrow this time, I will be taking this matter to the Ombudsman.
THIS IS PREJUDICING MY FAMILY AND PREVENTING ME FROM PAYING BILLS. IF MY ELECTRICITY GETS CUT I WILL NOT BE ABLE TO ACCESS LIFE SAVING DEVICES...
JB
Jeannette B's update18 Aug 2021, 16:47
Reviewer Update
So more than 24 hours later, and despite promises to resolve, I haven't had any feedback or any word from Tymebank regarding access to my funds.
Should I not have access to my funds by tomorrow this time, I will be taking this matter to the Ombudsman.
THIS IS PREJUDICING MY FAMILY AND PREVENTING ME FROM PAYING BILLS. IF MY ELECTRICITY GETS CUT I WILL NOT BE ABLE TO ACCESS LIFE SAVING DEVICES...
Should I not have access to my funds by tomorrow this time, I will be taking this matter to the Ombudsman.
THIS IS PREJUDICING MY FAMILY AND PREVENTING ME FROM PAYING BILLS. IF MY ELECTRICITY GETS CUT I WILL NOT BE ABLE TO ACCESS LIFE SAVING DEVICES...
GoTyme Bank | Formerly TymeBank's replyOfficial
19 Aug 2021, 13:49Please provide us with your Ombudsman Case ID as well.
GoTyme Bank | Formerly TymeBank's reply19 Aug 2021, 13:49
Official
Please provide us with your Ombudsman Case ID as well.