Hold

My bank account has been put on hold for 2 months now, I have sent all required evidence to the email provided and I stilll don’t know why the hold is not resolved yet, when I call them keep saying they are on the case, I wonder how long it will take them to finish their investigation, I have families who I take care of, the worst part of all of this issues is that R200 airtime is never enough to talk to them on the phone, they don’t communicate via email, I can’t calculate how much airtime I have used in calling TymeBank. Please help