highly disappointed (failure to resolve on going query escalated on numerous occasions)

The operational service when dealing with clients is absolutely rethorical... there is simply no service from tymebank you constantly get hold of some sales rep and never to anyone senior in the company... I have logged a complaint whereby a debit order was taken off my account without my authorisation... I have been given a case number promising that it will be resolved in 24/48hours ... the reversal was not done I have did a follow up in which they advised the query Is with the back office awaiting for resolution... I was then tweeted by tymebank to provide my contact number... in which I have comp**** with their request... as they would have someone contact me in fixing the problem...

On the 25th of August I have deposited money into my bank account...

The amount of R2000 reflected on my account and was debited in 5 min of my account without my authorisation...

I have logged a ********** activity report with the company and was provided with a case no. GDF-57545...

I have not recieved any form of feedback from this so call company...

The sad thing is that my salary goes into this account monthly and there is no security measures put in place to secure my salary neither are they willing to help ...

This is the first time something like this has occurred with me...

I want my queries to be prioritised and resolved with a matter of urgency... it feels as if they don't value their clients...

This is totally unacceptable for reputable company to treat thier clients in this manner... at this point I do not feel comfortable using this bank as there is no assurance that it will be resolved... I will now be forced to find another bank in which is more efficient ...

I am hereby pleading that someone senior in this department contact me in getting this resolved no later then today the 29th August 2022...