hacked Tyme bank account

Hello Peter

Hope you are doing well under the circumstances. My name is Tumi Kgwadi, I am a depressed 57 year old lady from Krugersdorp whose Tyme bank account was hacked and the bank pushes the blame to me.

 On the the 5 July 2021 I saw in my notify me that someone had made a withdrawal and bought air time with my Tyme bank.  At 10:20;01 R5000 was withdrawn from my account and I did not receive a notify me from Tyme bank  At10;21 R2 500 of airtime was bought  At 10;22 R1000 airtime was bought again: ***  At 10;23 R1000 airtime was bought ***  At 10;22;51 R500 airtime bought ***  At 10;23 R500 airtime was bought.***

The bank noted this abnormal transactions and blocked the account. They did not call me until I called them. When these transactions were happening. I had my phone in my hand because I had gone for a morning walk, so there is no way I could have missed so many notifications. I only became aware of the withdrawn R5000 when they told me what they are seeing on their side n was so distraught. Notifications that came to me were those of airtime only.

The bank then told me they will contact me after 7days of investigation and if they don’t call me I should call them . That broke my heart.

And truly they did not call me until I called them. They asked me for a case number which they did not give me at first and was surprised. They told me they are clean on their side and the case was closed. I must have clicked on a foreign link which I told them I never received let alone to click. But I was left like that. I made a follow up and they for the second time promise to escalate it but never did.

I had to persuade them to give me the times and tell me the place of withdrawal after a long argument.

The Lady finally told me it was done in Kelvin at Pn Pay and then I had to do my own investigation and follow up.

PnP was helpful by checking the footage but cannot give it to me. I am now stuck and need serious help and intervention. All I need is for the bank to take responsibility, pay my money back and I close the account.

I feel unfairly treated because I exposed myself to them as a bank and they never protected me as a client by OTP’s and notifications.

Please help me mam, I am really distraught.

Boutimelo Kgwadi *** *** *** Fatso

I contacted the bank and they left me in the ledge.