Ha he if address declined again

I emailed proof of address and requested change. was called Saturday past said finally document was correct and change would be made was assured there should be no problem. now since July fighting for change of address to be done and now again some kind of problem I am not aware as you now say you are waiting for something I did not get a request for via email or during the telephone call I sent a full SARS ASSESSMENT DOCUMENT WHICH THE LADY SAID WAS CORRECT IT CONTAINS MY NEW ADDRESS AND MY ID NUMBER I AM NOT AND IDIOT SIMPLY TRYING TO HET MY ADDRESS UPDATED FOR ALMOST 2 MONTHS NOW G-282854. Now wait g for I don't know what because it was not requested