Great call experience with Dipuo | Frustrating Goalsave experience | App mostly good

Three separate parts of the review:

Experience with call centre agent Dipuo - 5 stars. Very professional and solution-oriented, knew her stuff. Call held at around 12h30pm on the 20th of December 2024. Deserves recognition. Thanks Dipuo.

Goalsave functionality on the app - 2 stars. My Goalsaves are showing 6% interest and are not reflecting the fact that I qualify for 10% interest (obviously if I give 10 days' notice when I withdraw). I have completed more than 10 transactions per month, for 3 consecutive months, with my EveryDay account. This should reflect that I qualify for 10%. However, it still shows 6%, and given that I did this back in August 2024, I'm concerned that even if they rectify the problem now, they will not repay the retrospective interest that I should have earned all these months.

Tymebank app general feedback - 4 stars. Great app, very intuitive, slick, clean, and easy to use. My only frustration (and it's a big one) is that I can't seem to turn off the "stories" bubbles at the top of the screen that are trying to sell me more products. I also can't turn off the enormous "MoreTyme" banner on my homepage. I understand that they want to show you that they have more products for you, but after viewing it once and acknowledging it, you should be allowed to close it. I only want to see my accounts and products. This is my personal banking environment, not some free video streaming subscription where I have to put up with ads. To the TymeBank app developers, it'd be a great app if you could put in the option to minimise/close those ads and stories.