GB
Gisela B

1 reviews | Active since Jul 2021

20 Jul 2021, 11:30

Granting online purchases without my knowledge

On May 10 there was a ********** online purchase from wps on my account for R815.21 . when I phoned the bank to inform them they cancelled my card and asked me to send relevant information that I didn't sign up for any subscriptions. I contacted google play as I was able to track that this wps company was a google play app. There was no subscriptions on my name and yet Tymebank didn't reverse my money as there were no evidence that I subscribed for something that I have no need for. Please assist in getting my money back as I need it more than a company called wps that was granted access to my account without my knowledge. I have been with Absa for 13 years now and never did they let an online purchase be processed with the person putting their details online for a online purchase.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Aug 2021, 10:14
Official
Hi Yolo,
We are deeply sorry for the inconvenience, Please send us your Account Number and Contact number as well as proof of refund so that a consultant can contact you. The TymeBank Team