GOtyme needs physical branches to face their customers and not hide behind chat bots and automated emails

Tyme banks customer service is a **** if you are not number 200 in que on the app ,they cut you off just before the next agents is available, their line can ring for minutes with out a respond or you will hold forever. The whats app bot doesn't understand commands its a mess. i begged for help on email still waiting, when you complain they say its because they deal with high volumes, why do you promise clients on line baking only but your system fails to support them this is false advertising. ,GOtyme needs physical branches to face their customers.... I have been trying to close my late brother acc since June i have had to redo the process 2 times now today after being told that it will be resolved on 18 August im told it is closed because the documents where not clear. Why did it take 2 month for them to tell me this they have my number they could have called me . now they say i must log again for the 3rd time so that it takes another 2 month for them to tell me another story , i told them that capitec and Absa did the process in less than 3 days because i went to a branch. i introduced my brother to tyme bank he even used them for his business the same business acc that i told them needs to be closed because it is linked to a pay point .that business is now also closed even after telling them about this . maybe its only my experience but it has showed me how they will treat my acc after i die. faceless banking is a risk