Gotyme bank - on the right track

Hello Peter, my experience with some of the gotyme bank's departments has not been impressive but I must admit that the bank is making the effort to improve, by listening to the customers and following up on complaints and the time it now takes to respond, shows that given a chance we can see a big difference and a great improvement in the bank's performance. If they can continue listening and acting promptly the world will notice and there will be no reason for us to leave . Happy customers don't leave , they tell others.