Good day, I had purchased voice minutes on my Cell C app from my Tyme Bank account through Payfast

Good day, I had purchased voice minutes on my Cell C app from my Tyme Bank account through Payfast. The money was taken out but I didn't receive my voice minutes. I had contacted Cell C & was told to wait for 24 hours and if I don't receive it then I must phone back. Today I was told to phone Tyme Bank as they need to sort this out. I tried phoning Tyme Bank but I waited too long on the line for any assistance. This is really frustrating. Thank you, Prabern Padayachee