SB
Sandisiwe B

1 reviews | Active since Apr 2021

29 Mar 2024, 15:27

Goalsave money all gone!

Goalsave all gone!! Fixed savings all gone!

I have lost my savings I trusted the bank to keep my money safe, to say I feel violated is an understatement. My money was taken by an unknown person *******ly through my banking application without my consent. They managed to change my pin and I couldn’t log in, they took control of my number and I had to contact my provider to recover this. They got a new card under my name at the kiosk and used all the money.

I was speaking highly of this bank and was looking forward to keep saving , unfortunately all my savings are gone. I am the only breadwinner for my family. This all happened this week, the whatsapp customer care still has not responded on WhatsApp it is only emails that they rep**** to but also there it took long.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply02 Apr 2024, 09:34
Official
Hi Sandisiwe, apologies for the inconvenience caused and for that experience. We've escalated your details to our team to contact you and assist.