Goal Savings funds disappeared...

I saved money in the Tymebank goal save account. The money disappeared, I called TymeBank to resolve the issue and they gave me case number G183271 - I have to wait 3 days for them to give me feedback. It's 2 days now, the money is still not in my account. This is a technical error as your consultant said but now why is it taking so long to return my funds?

Instead I have to keep calling, explaining that the funds are for emergencies and I am in dire moment, their consultants are not trained to deal with clients in crises. They are now changing their script telling me I have to wait 5 Days. Calling to complain is useless. They keep saying they will escalate the query but they will not even give you a call or e-mail you on the progress.

Why is it taking so long to fix a technical error from your side? Money disappears from client account and they have to wait 5 days to get feedback from you, seriously?

Pay back my money!!!!!!!!!!!