WM
Wesley M

1 reviews | Active since Mar 2025

17 Mar 2025, 18:17

GFD-239385 LEAK OF ACCOUNTABILITY

I'm disappointed in TymeBank. Your money is not safe with TymeBank. My bank account was hacked R8k was taken from my bank account and TymeBank says the won't refund me because the was no wrong doing on their side. I have entrusted TymeBank with my money and they are failing to take accountability for my money being taken without my knowledge and it was taken under their care. People can perform a SIM swap without your knowledge and download TymeBank app de-link your app from your phone and will access your account from a different phone, TymeBank won't ask any security questions. This is how my TymeBank account was wiped and TymeBank will not take accountability. Your investigation outcome was unfair to me who had no play in this, this means I had in trusted you with my at my own risk.

To the other TymeBank users please because careful with your hard earned money, I can't imagine how you'll feel when you wake up one morning in find that your hard earned salary has been wiped out from your account and will tell you that it's not their fault. TymeBank thank you for the hard lesson I learn.

0
Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Mar 2025, 18:24
Official
Hi Wesley,
If you remain unhappy with the resolution of your matter, you are at liberty to lodge a complaint with the National Financial Ombud Scheme (also called the “NFO”).

The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI). The NFO commenced operations on 1 March 2024.

The NFO is an external complaint resolution ombud scheme established in terms of Chapter 14 of the Financial Sector Regulation Act 9 of 2017 and is tasked with resolving complaints between financial services providers and complainants in a fair, effective, impartial and timely manner – without charge to complainants. The NFO adjudicates complaints in terms of its rules which can be found on the website of the NFO: www.nfosa.co.za

 

NFO Contact Details
0860-800-900

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NFO Johannesburg
110 Oxford Road, Houghton Estate, Johannesburg, Gauteng, 2198

NFO Cape Town
Claremont Central Building, 6th floor, 6 Vineyard Road, Claremont, Western Province, 7700

Whistleblower Hotline:

If you would like to report any whistleblowing activity and would like to remain anonymous, you can do so by using any of the below details. Your confidentiality is guaranteed.

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