Furious and highly irritated

I am not happy about writing this review because I am generally happy with Tymebank, but this time I am furious because it has impacted me in a serious way, when I used the Tymebank app to pay an account a second payment immediately went off for the same amount. This is an error on their app. I immediately called and was told to call back the next day which I did, I was advised that a block was put on that account and the second payment woul be returned within 24 - 48 hours. It's been a week now and the money has still not been paid back Ive called and spoken to numerous agents who give me a different excuse. Now I'm being told it's going to take up to 35 working days, I have unpaid debits and a family to look after but all I get is sorry for the inconvenience caused, this is no fault on my part and i feel Tymebank should take responsibility in returning the funds. If it was stopped what is the hold up. I am seriously thinking of switching banks because this would never happen with any other reputable company. I am furious because I am not being assisted. Can someone get this sorted out because I have no money in my account and need to feed my family.