Funds reported not reflecting on the account

I made a cash deposit into my account 4 hours ago. The funds are still not reflecting on my account balance. 15 minutes after the deposit I phoned the tymebank customer services to enquire. They said they will investigate and gave me a reference number for the incident GTQ-68973. The money I deposited was to allow me to print a new debit card at their kiosk. I then asked them telephonically and on email to at least open up my profile to be able to print the card because I have sent them the deposit slip as proof of payment. They tell me the matter will be resolved by the 20th January and I have to wait indefinitely for the next 5 days. I only need a new card or at least unlock the old card. I am very disappointed because their managers and team leaders are also hiding themselves putting me on hold for over 30 minutes. I phoned what they call the ***** department which was just as useless This is not a bank we can rely on