Funds not cleared in over 15 days

Me and my wife recently open an account with Tyme bank, my wife decided to use her account for salary, and two weeks back her employer pay her backpays and the funds were on hold because it was lumpsum on new account, verification was done with employer and with her but 10 days later no funds still, she is told to wait until funds clear, what kind of bank is this, I haven't started using my own account but we are already frastrated and we need immediate clearance of funds, we waited for too long , payment has been on the way for over 15 days now, please contact my wife ***, ID *** Khathutshelo Precious Makwarela., Today was the last day to wait for funds the last day she did a follow up and even yesterday she tried to call until she ran out of airtime and no callback was done, is absolutely *********** the way you are handling your business since there is no branch to go complain.