Frustrating Tyme Bank

I was contacted twice by Tyme Bank to apologize for the inconvenience only to be told that there is cards available at PnP 4th Avenue Newton Park. When I went there a day later, the PnP lady said there was no cards in the machine, so if she didn't tell me that, then my 3rd R70 would of been taken off. We are still waiting for the other 2 x R70 to be refunded. Very disappointed with Tyme Bank. If it wasn't for getting the extra points which is connected to PnP then I would have closed this account long ago.