Frustrated Tymebank Client Missing R6000 since 24 Dec 2023

I am apauled by the service from Tymebank with regards to my R6000 which has not been located since the 24 Dec 2023. I have done follow ups with more than 5 or 6 customer service agents and no one ever gets back to me with regards to the status of the investigation. There has been no follow through on following the path that the funds took from my account. The payment was made into an old personal ABSA account and should have returned to my current Tymebank account, However I was later told that the funds were credited to a Capitec account on the 27th Dec 2023. I have never had a Capitec account and Tymebank cannot explain to me what happened to the money? who's capitec banking details are they referring to. And why was there a payment that was done to a third party without my consent.