Frustrated loyal Customer

On the 23rd of March Thursday I deposited R2000 to pay my credit card, surprisingly on Monday when I viewed my tyme bank app, payments have not yet been updated. I decided to call the collection dept because I in erreas and was transferred to the credit card division and was told that I must wait for 3 working days for my account to be updated Today I called the credit card division because nothing has not been updated and was i told to email proof of payment and I did axactly that but nobody has ever called me or responded to my email,now I am wondering if my issue will ever be resolved. I am so frustrated and disappointed by the service of tymebank credit card division Consultants are so *********** and don't think they understand their own system.