Frustrated

I called yesterday early in the morning requesting for 3months ban statement as the app can’t provide me with that. It gives different dates. The lady I spoke with said that I must use the WhatsApp line to get my statements which I did. Waited the whole day nothing. The went back to the WhatsApp line to request again still nothing.

Then I spoke with an agent who said she’s verifying me I must wait a bit, which I did. Next thing I get can you rate the service you’ve received. No more agent. I called again this morning the lady I spoke with said she will help me and send them to my email but still now nothing.

It is so frustrating because I needed them yesterday. Today again I must be delayed.