Fruad on Account.

Tyme bank you customer service and fruad department does not care they keep giving us the run around. Money was taken out the account and now we are struggling we have to keep calling for feedback they promised a refund for some of the money last week Thursday no refund, they then promised the Friday again no money again they promised today still nothing. Called again oh sorry the money was not signed off by a team leader every time the team leader did not sign off. And the teams leaders is never available to speak to either. What kind of mickey mouse operation are you running. When your whole salary was taken out of your account and to be told every time the funds will be made available within 24 hours. I guess that team leader again won't be signing off the manual reversal or even call back. And to be told that they can't recover all the funds it sounds more to be like the fruad is happening inside your bank.