From brand ambassador to being ignored in a support loop

I’ve been a loyal customer since 2021 and moved my primary banking to TymeBank in 2024 because I believed they were "banking for the people." However, the support has been non-existent since late 2025. I am currently dealing with an ******** DebiCheck mandate and despite multiple emails and a formal complaint, I haven't received a single human response—only an automated mail telling me to use a WhatsApp bot that is slow and frequently closes sessions before you're even assisted. It’s even more disappointing because I encouraged family and friends to join TymeBank, only for them to be treated just as poorly. They’ve spent months trying to get simple paid-up statements, only to be chased in circles: calls tell them to email, emails tell them to WhatsApp, and WhatsApp tells them to call. It’s an endless loop of zero help. TymeBank provides no way to stop predatory mandates in the app and clearly doesn't care about its customers. If you want a bank that actually assists you when there’s a problem, look elsewhere.