From before 27th August, I have been trying to get a bank account reactivated with Tyme Bank

From before 27th August, I have been trying to get a bank account reactivated with Tyme Bank. To date between myself the kiosk consultant and the bank the problem is still not resolved. I was given a reference number that the problem would be resolved on or before 1st September. Still nothing. They have now told me to return in three days time and a new card should be able to be issued. MY ADVISE TO EVERYONE. . . AVOID HAVING ANYTHING TO DO WITH TYME BANK. INEFFICIENCY IS THEIR NORM AND THEY GIVE THE IMPRESSION OF NOT BEING SERIOUS AT ALL. A TOY BANK!!! The best the banks reply was. The team is working on the problem. Disgusting response!