free R170 reversal fees u never get your money

i was called and i understand what the agent has said about a service fee this was not explained prior the best is to use alternate banks Go Tyme agents are not helpful ...they a bank who needs a walk in branch

or service fee is if we dont get the money from the other account maybe if they dont take days they will be able to reverse ppls money being a bank ...R18**.00 is alot of money

Misrepresentation of Reversal Process

I am formally raising a complaint regarding the incorrect information provided to me by two consultants.

At no point was I advised that the EFT of R18** would not be reversible or refundable. I was explicitly informed that the reversal would be processed once the reversal fee was paid. I further queried whether the fee could be deducted after the funds were successfully retrieved, and I was told that if the fee was not paid upfront, the reversal request would be cancelled.

Based on this information, I proceeded in good faith. The process and outcome have not aligned with what was communicated to me. Had I been properly informed of the risks and conditions, I would have reconsidered proceeding.

This constitutes a clear case of misrepresentation and lack of proper disclosure.

I request:

There was no misrepresentation
At no point were you informed that the EFT amount was guaranteed to be returned. You were advised that:
The reversal would be attempted once the fee was paid,
And that the outcome depends on the recipient and their bank......I DISAGREE THAT WAS NIT WHAT I WAS TOLD I HAVE NO INTEREST IN TALKING TO ANYONE TELEPHONICALLY AS IVE EXPERIENCED THE INCOMPETENCE FROM THE START ...This constitutes a clear case of misrepresentation and lack of proper disclosure.
I request:
A resolution to this matter, including reimbur*****t where applicable.
Of the EFT amount

Whether it's good faith from the bank for incompetence call it whatever

And the matter remains unresolved